As an HR manager, I understand the importance of those first few hours and days for both the employer and the new starter. It really is a critical time to get right and it is actually shown that 4% of new starters quit after a bad day and 22% of new starters quit in the first 45 days.
So where should you start and how do you properly prepare for a new starter. First off we have all been in this position in our lives, so think about what you had and what you didn’t have on that first day, what could have made it better?
Below I have some great pointers to help you on your way.
As soon as you have sent out the job offer and received it back, you have set the start date, this is where the preparation should begin.
Send over an employment contract, start times, a guide on workwear. Also, payment information, where they would like their wages to be paid and also when they will be paid. These are all simple tasks to show that you are organised as a company but also that you are eager for them to start work.
This has two purposes. Firstly, it shows that you are engaged with them and you are interested in how it is all going, now that they are part of your team. But most importantly, you are protecting yourself against the COUNTEROFFER that they most probably will receive from their current employer.
This, in my opinion, is one of the most critical. Ensure that when your new starter arrives they have EVERYTHING they need day one to complete their job. From anything as simple as stationery to an email and logins. If they need a company Laptop, phone, car ENSURE that this is sorted before arrival. This makes you and your company look so organized, but it also makes the new employee feel valued like you have been waiting for them to join your team and that you’re excited they are a part of it.
Never have the first day/week unscheduled. At this point, the new starter does not understand, how to just pick up tasks within the business yet, who to ask for what job. Ensure you’ve road mapped that entire first week so that there is not an opportunity where they are feeling awkward or sat on their hands for something to do. This is a BAD look.
Introduce the new starter to EVERYONE in the team and if possible the company. Take them through all of the activities available at work, break times, brew areas, dinner times… simple things like, where the toilets are, where do you store your belongings, is there a dress down day, make them feel at home. At the end of the day, this person is going to be spending 8 hours a day 5 days a week here. The sooner they feel welcome, the more productive it will be.
In reality, each person is different, some people will settle in in minutes and for others, it may take months. However, making people feel welcome and wanted will dramatically improve this and the productivity you receive out of them.